What: Be a customer service agent

Expected pay: $15 per hour

Husl $core: $$

Requirements: 

  • A quiet place to work online. (It’s critical to prevent background noise on calls by choosing a distraction-free area where callers can’t hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.)
  • A corded telephone
  • A corded headset compatible with this telephone
  • A dedicated landline with telephone service
  • high-speed internet connection
  • anti-virus software and ad blockers
  • the ability to pass (and pay for upfront) a background check
  • A computer with a wired connection to the internet
    • Processor: 1 GHz Intel Pentium P4 processor or better
    • Memory: 1 GB of RAM Memory or more
    • Operating System: Must be one of the following:
    • Windows Vista Professional Edition
    • Windows 7
    • Windows 8
    • Windows 10 (Please note that Windows 10 is not compatible with all Liveops clients. Review the opportunity description for specific program requirements.)
    • Browser: Internet Explorer 11 or Firefox (latest version)
    • Java: Java 8.4 or higher
    • Monitor: Capable of displaying at least 1024 X 768 pixels
    • Sound: Must have a sound card installed and be equipped with speakers or headphones. Sound cards are often included in computers and are needed to allow you to hear audio.

Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. They don’t promise a set rate of pay, but maintain that most companies pay 25 cents per minute when the representative is online. You don’t necessarily have calls every minute, however, which makes the fairly reasonable $15 hourly rate suspect. Some clients also pay primarily by commission. LiveOps, meanwhile, requires you to pony up $65 to pay for your own background check. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. There are too many unknowns about whether you’ll be able to earn your initial investment back for this opportunity to get a decent Husl $core. 

We suggest you check out FlexJobs or Worldwide 101 instead. 

What their workers say:

“I love the flexibility of working from home for an insurance carrier, taking auto claims. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. I like feeling like I’m helping people all from the comfort of home. Support staff employees are great and work hard to keep us busy and motivated. After working for three other WAH companies in the past, I can say this has been the best so far.”

“I’ve committed to different hours on different days and received absolutely no calls. Which equals no money! If agents are expected to honor a certain numbers of commits then Liveops responsibility should be to ensure that call volume is up and there is a strong steady call flow.”

 “I have been working at LiveOps full-time (More than 3 years) The best part of Liveops is the flexibility. You make your own schedule. Work from home. But what good is making your own schedule if you can’t get a schedule? Or you do but sit & sit with few to no calls. Sitting for free I might add. Hard to get answers about anything. No benefits. No pay for training, even ongoing. You can’t pick up the phone & call if you need something. Issues which they’ll always blame on your phone or your computer but when everybody you work with is getting them, you know it has to be a company problem. Company will never apologize for anything. It’s always right. Crazy scripts, many errors. Long too, feel like a used car salesman. For whatever reason a caller can’t order, no matter what it is, it’s your fault. You’re just a #.”

Try Live Ops