What: Porch promises to connect contractors of all stripes — cabinet makers, plumbers, electricians, painters, movers, locksmiths — with clients looking for specific services
Expected pay: varies
Husl$core: $$
Commissions & fees: Contractors pay between $10 – $30 for leads, plus $360 a year, if they want to be “vetted pros” to rise in the search results
Where: Nationwide
Requirements: none specified
Review:
Porch is one of several online platforms that promises to connect contractors of all types — woodworkers, plumbers, electricians, handymen, painters, locksmiths, etc. — with clients. However, contractors complain that the site sends worthless leads, for which they pay anywhere from $10 to $30, depending on the job. And getting a credit for these leads is difficult, if not impossible.
The site promises that if you become a “vetted pro” at an additional cost of $360 that Porch will automatically credit your account if you buy a lead and are unable to connect with the client after multiple attempts. (Specifically, if you call the consumer twice and message twice, with no response, you get a credit. But there are no cash refunds for leads.)
Vetted pros must pass an annual background check that looks for criminal activity. Otherwise, there are no specific requirements. Renewal is automatic.
We attempted to reach several of the professionals that give testimonials on the Porch website. None returned our phone calls. We consider that — and the BBB complaints — a red flag.
In addition, when we tested the site as a consumer, it provided a deceptively cheap estimate. There aso was no way to look at contractor profiles, giving clients no way to direct where your lead was going. In our view, the site’s system generates maximum income for Porch with minimum benefit to both contractors and clients.
Better options for contractors can be found with ToolBelt, JiffyOnDemand and the ManagedbyQ partner network.
What their users say (from Indeed)
This is a very nice place to start off as a handyman you make good money per hour it all depends on how many jobs you take that’s how much you make you can make a lot of money or you can make a little bit of money it all depends on your experience.
From the Better Business Bureau
Porch.com “baits” its contractors with a promise of great customer service, vetted leads, and a refund policy if anything is wrong. All of that could not be further from the truth. For my company, we are going to look into if there is an avenue for legal action against Porch.com for the thousands of dollars we have wasted over the recent two years.
Porch.com not only sends out fake leads, I have proof that they do. I contacted a customer for painting services that supposedly they needed. I finally got in contact with the person. Their exact words in text form: I don’t know who porch is…I did not request any painting to be done . My name is not ***. Its ***** . Porch not only had the name wrong but the gender of the person as well. This has happened to me with porch over and over again I have spent over 400.00 in fake leads.
Company is sending bad leads, charging from $10 to $28 dollars for each lead. Most of the time you don’t qualify for refunds.
Out of probably 100 leads I was sent I haven’t had 1 legitimate customer.
Their “cancellation department” seems to never be available. I tried calling several times at different times of the day. They just kept charging my credit card and giving me the run around. I have disputed the charges and feel confident that they will be removed, but still what company does this?!? I dug into the company and they laid off half of their employees last year…not a good sign. Spend your money elsewhere…
I have requested a refund on the $$$’s I have spent on their so-called qualified referrals only to hear that my requests are denied due to refund policies.
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I did a job for porch services, and I was told that I would not be paid for my services rendered, because the customer did not want to pay porch services, hence I would not be paid !!! This is the worst company I have ever had the displeasure of working with, contractors and 1099 workers STAY AWAY from this company they will send you to a job and then if the customer does not pay them, you will have wasted your time, fuel and energy doing a job and never see a dime for your efforts !!!
I would agree with your assessment, I called a “potential “ customer from porch.com and he told me that he took a survey online, the ad he answered was “are your windows older than 5 years, you may qualify for free windows “ That is a terrible way to get people interested and a terrible lead for a contractor
I had been with porch and canceled my enrollment as a contractor because the leads were either out of my area, out of my scope of work, or were unresponsive….and those that were sent were far and few between.
They convinced me to sign up for “vetted leads” and that proved fruitless as well.
I asked for my $350 balance/ deposit to be refunded, and they refused.
There are no leads in my area, so I can’t even try to spend it down.
As a professional, I would recommend staying away from this porch, as far as you can. DO NOT GET SUCKED IN. It’s worse than signing up for a gym membership. It least those you can cancel and not have to walk away from your money.