LiveOps

What: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators

Expected pay: 25 – 45 cents per minute (equivalent of $15 to $27 per hour)

Husl$core: $$

Commissions & fees: NA

Where: 36 states

Requirements: 

• A quiet place to work online. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.)
• A corded telephone
• A corded headset compatible with this telephone
• A dedicated landline with telephone service
• high-speed internet connection
• anti-virus software and ad blockers
• the ability to pass (and pay for upfront) a background check
• A computer with a wired connection to the internet
  • Processor: 3 GHz Intel Pentium P4 processor or better
  • Memory: 4 GB of RAM Memory or more
  • Operating System: Must be one of the following:
  • Windows 10 (or better) 
  • Browser: Google Chrome (latest version) or Internet Explorer 11
  • Monitor: Capable of displaying at least 1024 X 768 pixels
  • Sound: Must have a sound card installed and be equipped with speakers or headphones. 

LiveOps Review:

LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators.

They don’t promise a set rate of pay, but maintain that most companies pay 25 – 45 cents per minute but only when the representative is online. You don’t necessarily have calls every minute, however, which makes the hourly rate suspect. Some clients also pay commissions. 

LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Moreover, the site demands that you have all sorts of equipment, which you supply yourself.

Contrasting reviews:

Worker reviews of LiveOps fall into two categories — people who love it for the flexibility; and people who hate it for the lack of reliable pay.

Want to try LiveOps?

Here’s a direct link to where you can sign up.

Recommendations:

Remote work is undeniably popular and LiveOps offers that. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. But, the site does not guarantee that you’ll take calls during those hours. And, no calls equals no pay.

The notion that you have to commit your time, but they won’t necessarily pay you for those hours strikes us as patently unfair. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes.

Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. 

What their workers say (from Indeed):

“Love the flexibility of the jobs, but wish training was paid. If there are system issues, you will not get paid. I wish there was some type of base pay. I still love it.”

“I strongly recommend not working for this company. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. There is virtually no support system and virtually no income after spending weeks in training.”

“I have been working with liveops on and off since 2014. It’s a good company depending on the project you are on. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you won’t even get partial pay like working solutions does. I literally used to sit 5 and 6 hours with 3 to 4 calls.”

Paid by the engaged minute

“You are an independent contractor at LiveOps. You are paid the the talk/email minute when working so your pay for each day will vary. Unfortunately they don’t pay a minimum per hour like other companies. At one point I was making $6 per hour but have made up to $18 per hour.”

“I love the flexibility of working from home for an insurance carrier, taking auto claims. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. I like feeling like I’m helping people all from the comfort of home. Support staff employees are great and work hard to keep us busy and motivated. After working for three other WAH companies in the past, I can say this has been the best so far.”

“I’ve committed to different hours on different days and received absolutely no calls. Which equals no money! If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow.”