What: OfferUp is a free site that allows you to sell personal items, ranging from musical instruments and furniture to clothing and books
Commissions & Fees: None
Husl$core: $$$
Commissions & fees: none
Expected pay: NA
Where: Most major cities
Requirements: Must be over age 13 to use the app; if you’re under age 18, you must have parental supervision; smart phone
Review:
OfferUp is a phone application that allows you to sell everything from clothing to cars. There is no fee to list. However, if you want your item to get more attention, you can pay to have it “bumped” or “featured.”
The site suggests that sellers ask for cash payment. If they want to pay through the app, everything goes through Stripe, which charges processing fee. The site wisely advises sellers to walk away from buyers who try to pay with personal checks, cashiers checks, prepaid cards, etc. These buyers are bogus and attempting a fake check scam. (See Freelancers get nabbed by fake checks.) Scammers hit nearly every sale site, so there’s nothing different about the fact that they hit OfferUp too.
Recommendations
The reason this site gets a lower score than some of it’s competitors is that its app has a number of glitches and customer support is missing in action.
There are other free sites to sell your stuff, most notably Craig’s List and LetGo, and they appear to be the better choice. But, there’s also no reason not to list your items for sale on all three of the free sites.
What their users say:
Have been on Offerup for a couple years. And all of a sudden it lets me post but they really aren’t posting. No views; no comments; no offers; so I decided to see from another computer. My ads were not on there. Don’t respond to your problems. This site has gone entirely down hill
So I’ve been using Offerup for about 6 or so months and just within the last month it has stopped allowing me to send or receive messages. I have made two or three different accounts yet they all do the same thing. It will let me search every type of item and find them and I can technically “send” a message but it does not send.
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Offer up has a 9.9%, service fee plus an additional stripe services fee 10%. A $10 sell resulted on a $0.99, and $1 stripe fees.
OfferUp only charges fees when you choose to use their payment system, rather than simply accepting payment in person. For a small sale, you’d be smarter to just tell the buyer to pay you in cash.
This offer up must be one of the worst sites because people say they are interested and then they change their minds and don’t want. There are alot of flakes on here which don’t read my descriptions. I am tired of people saying they are interested and they make me offer then don’t want. These people should not message me.
Oh I totally agree with you, that happened to me today 7/22/20, like I have nothing better to do then wait for someone not to show up; she was buying a lot of items!
Or worse, a guy selling an item in another state. I agree to full price plus the fee for shipping. Offerup TAKES THE MONEY OUT OF MY ACCOUNT UP FRONT, and the guy is supposed to ship in three days, decides he doesn’t want to ship no doubt so he can sell for more – despite our agreement – then I have to wait AN ADDITIONAL 4 DAYS FOR OFFERUP TO CREDIT MY ACCOUNT BACK WITH THE MONEY THEYVE HAD INTEREST FREE for over a week. And to make matters worse, they assess no penalty on the guy for breach of the agreement. He has another twelve items on his page for sale and Offerup lets him continue as tho he didn’t just screw me, and Offerup. This site is a joke. Ebay actually fines sellers for doing that which prevents it. Avoid offerup.
OfferUp charges a 12.9% fee or a minimum of $1.99 per order if you chose to ship to buyer.
From what I can tell, buyers ship at standard rates. There is no discount on shipping like other sites offer.
The OfferUp site has horrible tech ptoblems and no customer support. Such as – won’t accept my valid phone # to confirm account. Not accepting messages. And alot of scams, especially car scams. When reported nothing is done.
Use another service!
Worste of the worste now they wanna charge lol. Ive used them for over 10 years and only sold one vehicle.
Not sure how you sold on OfferUp for 10 years when the company has only been around for 9.
If you wanna put in time and energy to build up an account and then get blocked and removed for no reason and never again get the chance to have your account back, OFFERUP is your platform to waste your time. They have blocked my account keep saying that I have another active account! That is Absolutely not true! They are lying and even cannot prove it. I kept emailing them and they kept repeating the same bulls*t. I am so pissed at myself trusting this website wasting my precious time collecting + reviews and building up my account and then easily get disabled!!! PEOPLE Stay away from OFFERUP!
Stay away from offer up. I’ve been trying to delete my account for 3 months and can’t get through to anyone. But they keep charging me $19.99 a month for a subscription i want to close out. I think Offer up is a complete scam and ripoff.
It gets a low score because of customer service I reached for help and got a an auto response (or so it seemed) so I replied asking if they read my email. To which this was the response, I would like to note that I now shipping is slow which is why I asked about handle time and was told one day but then it took several.
OfferUp Support (OfferUp Support)
Jun 11, 2020, 2:51:36 AM PDT
Hi there,
This is Joshua from OfferUp Support. I appreciate your feedback.
I am sorry I was not able to answer your question. The seller failed to send the item on the date you requested and we can no longer turn back time.
If you do not know how to move on, You may send a cancelation request to the seller if you are not satisfied with the seller’s service.
This issue can easily be avoided if you planned ahead of time. Delays are expected especially with the pandemic that is currently happening.
We thank you for using our app and hope that you have a great day today.
Offerup is prone to scams. Being new to selling platform I was surprised I was getting many offers within minutes. In some cases the potential buyer wanted to send text messages to your mobile phone. This hides what is taking place, whereas using the Offerup app there is a trail of communication.
What I find most upsetting is they do not stand by their return policies. They was a woman that wanted to purchase a printer paper tray from me. The HP model number was posted. After complaining endlessly about the price, I was nice and lowered it for her. After receiving the item she complained it would not fit her printer. Mind you, the model number was posted in the description of the item. Offerup decided to side with her and allow the return.
Not being able to locate a phone number so speak with a human, I sent a good amount of messages to them without any reply. After voicing my concerns that I was in the right and the buyer was in the wrong, they sent me this reply.
Our decision on this claim is final and will not be overturned.
“Our terms of service, to which you agreed to, dictate that by using our services you agree to a level of risk associated with using an online marketplace. You can find more information here: https://offerup.com/terms/ under the 17th section.”
Interesting, if you reference their terms, is clearly states the following:
“What isn’t covered”, the first bullet point is “AN ITEM DOESN’T FIT OR THE BUYER DOESN’T LIKE IT”. That is my valid point. They are not honoring their own policy.
What is covered:
The following issues are covered with purchase protection when bought and shipped through OfferUp:
The buyer did not receive the item
The item is damaged when the buyer receives it
The item is incorrect or missing
The item the buyer receives is not as described
Note: If the item isn’t shipped within 5 days of payment, the buyer’s payment is automatically canceled and returned to the account they used to buy the item.
What isn’t covered:
An item doesn’t fit or the buyer doesn’t like it
An item is prohibited by OfferUp
The purchase was made in cash or with an in-person cashless payment
The purchase was conducted through payment or shipping systems outside of OfferUp
Clearly, it didn’t fit her printer which I was not responsible for. She knew the model number. So, Offerup does not stand by their own policy and protects the buyer, not the seller.
There are two reasons to stay clear of this place.
1) 90% of the users are scammers
2) 8% of the users are flakes (when you ask questions, they don’t respond, when a deal is made they back out, or if you meet them in person its the wrong product or not as described – i.e. “new”)
3) The remining 2% of sellers are legitimate but not nearby (when it comes to make a purchase, the App does not work as at checkout it asks to scan my credit card with the OfferUp App, which freezes – I tried 3 different credit cards and 1 debit card). Other users have complained about the OfferUp Credit Scanner not working.
4) Poor customer service (when you call their customer service line, you cant get a hold of a live person or leave a message). When you use the OfferUp App to get help, you receive an email about 4 days later with “links” to their help section on their help webpage which does not have any solutions. When you respond to their email, their customer support will send you a Bot email to the same useless links.
5) The OfferUp App is slow, large in size, almost 270 Mb, uses up RAM, and a battery waster for phones!
* In summary, this App is a waste of time, not safe, and one cannot make a purchase through their App. Don’t waste your time!
Offer up is terrible!! I have been using this app for almost 2 years.
Never an issue with payouts.
Now it’s like they are refusing to give me my payout.
Customer service is the worst I have ever experienced.
It’s against the law to keep people’s payouts!!
That’s stealing!!
Call the Washington state attorney general office and request their help