Point Pickup

Basics:

Point Pickup proposes to pre-schedule deliveries so drivers can take charge of their time and earnings. But it doesn’t work as well as advertised

Expected pay: $7 – $9 per delivery, plus tip

Husl$core: $$

Commissions & fees: NA

Where: Select U.S. Cities

Requirements: Be over 18, have a valid drivers license, auto insurance and a vehicle that’s less than 20 years old. You also need a smart phone, bank account for direct deposit, and a Social Security number

Point Pickup Review:

Point Pickup is a delivery app that lures drivers with a promise that they can pre-schedule deliveries in advance, allowing them to plan where they drive and how much they make. That should make it an attractive alternative to other delivery companies, such as GrubHub, DoorDash and Amazon Flex.

But, in reality, drivers have nothing but complaints when working with Point Pickup.

Complaints

The biggest complaint is that the app is glitchy and can stop functioning when you’re in the process of accepting jobs — or even when in the middle of completing one.

And, while Point Pickup purports to let you pre-schedule your work, drivers say they are only able to schedule the day’s deliveries between 2 a.m. and 4 a.m. Deliveries start at 7 a.m., so that gives you precious little time to sleep.

Poor pay

Apparently, pickup fees went from good — $12 to $15 per pickup — to not so good — $7 to $9 per pickup — too. That’s soured many drivers on the app. It also appears that most of the pickups are from Walmart stores and Walmart customers are reluctant to tip, which makes the guaranteed delivery fee all the more important.

Additionally, some Point Pickup drivers say that the app will not allow them to accept more than one delivery per hour. If true, that makes hourly pay well below minimum wage after accounting for the expense of using your own car.

Finally, Point Pickup’s terms say that you are officially on the hook for any costs, including the site’s insurance deductible, if there’s a loss. While we didn’t find any drivers complaining about this, it’s a red flag.

Drivers are paid once weekly via Stripe.

Recommendations:

Other delivery apps, including GrubHub, DoorDash and Amazon Flex appear to be better options. If you’re strong and have a truck, you may also want to check out moving apps, such as UShip, CitizenShipper and Dolly.

What their users say: (From Google Play)

“During my deliveries, the app stopped working. Wouldn’t let me confirm pick up and drop off. I uninstalled and reinstalled many times. Doesn’t fix it. I’ve sent emails for help, no response back. THIS IS CRAZY!”

“We’re only allowed to schedule one delivery per hour. If you’re lucky and its busy enough, they will let you accept an ASAP delivery, but only one per hour. I have experience and I am very good at delivering and should be allowed to take more than 1 delivery per hour.”

“If you don’t wake up at 3AM and have the fastest fingers in the world, you literally have to keep the app open all day and even then you may get beat to the punch. If you need cash, it’s decent. But at times they want you to drive 15-18 miles round trip to make a delivery for $8:41. And not everyone tips. I haven’t been able to reach customer service in 3 months.”

From Apple App store

“When I first started, I was being paid $15 per order, then it went down to $11, then it went down to $8, and now the orders are $7. They expect you to drive 7 miles for $7, then lug up 6 packs of 48 bottles of water to the fourth floor for a lousy 7 bucks? Definitely not worth it.”

“I love that you’re allowed to make your own schedule and the sign up is very easy and hassle free; communication has also been decent if I have a problem. I did however, notice they were paying a little over $10 per order to begin with and now it’s only $9.”

Hard to get orders

“You have to be up around 2:00 AM to start getting orders for that day. Since everyone is up trying to accept orders, it is soooooo hard to get even one. If you read the details, it’s gone. Think about whether that order will fit into your schedule? It’s gone. If you hesitate for just 2 seconds, it’s gone. And if you do get an order, it’ll most likely be at 7:45AM so you don’t even get a full night of sleep.”

“Orders are usually $8.99-$9.57 in my area. Even if you have an order 20 minutes away from the store, it’ll still be $8.99. So 20 minutes there and back is 40 minutes… for only 8 dollars?”

“Just started with this platform about a week ago. I haven’t picked anything up because the payments are so low. Minimum of $7.35 and the maximum I’ve been seeing is $9.72. Plus you don’t even know what you are picking up or how many items.”

“Originally I thought that the order pay out was determined by the amount of stuff in the order. But it’s not. The person who commented that you could have 1 item or 7 cases of water is correct. You never know what you’re picking up until you get to your pickup.”

42 responses to “Point Pickup”

Johnny Brovo

January 11, 2021

Everyone will cry about something. Jesus Christ complain about having to work hahah. I make $800+ a week with Point Pickup. You guys are just lazy.

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1. Ashley
  
  January 18, 2021
  
  Totally agree with you. I do instacart and this. And I make quite a bit. Must mean you’re doing something right when they call you and ask if you wanna take on 2 more batch orders at 40 bucks a batch. Not including tips ‍♀️ idk what these guys are talking about smh
  
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  1. Antonio
    
    April 12, 2022
    
    Good luck the new point pick platform 2022 pays drivers with customer tip, if the customer tip$10 and the delivery you pick is $9.99 here is where the breakdown BasePay:$4.50 Customer Tip:$4.00 Market adjustment:$1.00 Bonus: $0.49 you do the Math
    
    Reply
2. Amber
  
  February 28, 2021
  
  I’m just researching it a little. But it’s something you would recommend ?
  
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3. Rod
  
  March 16, 2021
  
  You must be working 80 hours per week since in my area you average about $10 per hour. Not a combination, just facts
  
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  1. YourDaddy
    
    March 22, 2021
    
    I worked a 12 hour day an 8 hour day and two 6’s this week, I am currently sitting at 952 made with more pending. Just saying you do not know half of what you think you do, kid.
    
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  2. monae
    
    October 7, 2021
    
    Right, the dollar amount sounds good but is it worth the labor he is putting in. Point pickup is definitley a time waster. Now the app makes you wait 30 minutes unpaid before you can cancel and still get penalties. I took a pick up for $9.40 spent 45 minutes which included waiting for them to still shop when I arrived, loading my own bags then deliver them and the order had to have been over $300 worth of groceries and the person did not give a tip.
    
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    1. DOUG
      
      November 2, 2021
      
      So here is my breakdown of a call.
      Tha call said 10.90 minimum.
      I got paid 4.50 for a delivery.
      Bonus is 1.39.
      Thats total 6.89.
      But what about the minimum of 10.90?
      Customer tipped 20.00
      They met the minimum using my tip money.
      In thier defense.. nobtip?
      It still would be 10.90 8s what they would have paid. But using your tio to cover thier guarantees
      Is unethical and just plain wrong.
      
      Reply
      1. Terri
        
        November 20, 2021
        
        Yes I just started yesterday and have noticed the same thing
      2. Janet
        
        June 6, 2022
        
        Definitely not worth it especially since they take $1.99 for instant payout. I’ve gotten $6 total so it’s not worth it since the gas prices are $5 a gallon now.
  3. BS
    
    February 7, 2022
    
    Agree or using 2 different accounts
    
    Reply
4. MommaWren
  
  July 1, 2021
  
  Right! I just started under recommendation from a financial counselor while I’m working to reduce debt. I had today off from my regular job, so did my first deliveries, and it let me pick up 3 at once. I only ran 2 runs of deliveries for about $40 in an hour and a half ‍♀️
  
  Maybe it’s based on market saturation and need. It’s not a big thing in my area yet, and lots of orders sit waiting to be claimed. I’m sure once it gets more people signing up here it’ll be harder to make money, but for now I think it’ll be lucrative for days off.
  
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5. Tomy
  
  February 21, 2022
  
  Take off gas insurance and more .
  
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6. Patricia Wright
  
  April 23, 2022
  
  Hi can you explain to me basically how point pickup works.
  Like do you shop and deliver the items or are the items already made n you jus go get it and deliver to your customers.
  
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Ashley

January 18, 2021

For my first day really working with point pick up I made bank. I am able to accept 4 orders at a time. And I get batch orders too. I was called by someone from point pick up to take on 2 extra batch orders that were 40 per batch. Just In one day I made 140.00 not including the tips. They’re working on allowing us to cash out same day. Idk why y’all can’t accept more than one order per hour. Because I can most definately have up to 4 orders active and if you grab a batch. Then that’s 5 orders right there. If you’re good at what you do. Then you’re going to get tipped.

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1. Aleceia
  
  March 22, 2021
  
  Right. I made 213 my first day after tips. This is day three for me and my balance is sitting at 498 not including Sunday tips
  
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  1. Brittany
    
    April 5, 2021
    
    How do you get your account unblocked? Didn’t even know til I tried to sign in. The “supervisor” that called me after 3 days said I’ve always been a problem. I seriously have no idea what shes talking about I’ve never had an issue. And she was soooo rude and hung up on me. I really love my job and want to keep it. How can this be fixed? Anyone got a phone number for a real human?
    
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2. April Maggart
  
  October 27, 2021
  
  I recently started taking batches orders but there are no tips with them. My customer stated she tipped $15 and wanted to.know if that was good or if she needed to tip more. My payout for that order was only $12.77 and no.option for a tip. Where did that tip go? I have noticed certain order numbers arent leaving a tip option.
  
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Gabby Fisher

February 1, 2021

I think it might depend on the area. I’m in Indianapolis, and the batches here are 8 dollars to 19 dollars if you catch them early in the morning. However, there are so few batches a day it doesn’t seem worth it. I do instacart as well, and with instacart I can make 200 a day easy. So, 8 dollars and I don’t where I’m going or how much I’m getting doesnt seem all that attractive. ‍♀️

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Brandy H

May 2, 2021

I don’t know how you guys are so lucky with batch orders but here in NC, our batches are $5 and it doesn’t ever go more than that… Some express orders are $7.25 if you’re lucky… later in the evening, batches are grouped together with a total of 10 drop offs for that one order and the payout ranges between $21 to $31 at most. What’s worst is having to drive over 40+ miles in total distance! … I track my miles through the stride app and the total distance I drove for those 10 drops were 42.6 miles! The app claimed the total distance was only going to be 7.6 miles! That is way off! So IMO, it’s so not worth it…

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1. Brandy H
  
  May 2, 2021
  
  And I forgot to add, with general merchandise orders, customers do NOT have an option to add TIP onto the order. So no tips for those orders. These large orders would typically appear available within the app when it’s well into the late evening, so by the time you get to the store, walk inside the store to check-in and wait for the order, then load up and deliver, it will be too late as you will no longer be able to see anymore batch orders after 7:30pm… .
  
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Sarah

May 12, 2021

Our batch orders range from $31- $42. But also jump to $62 when point pickup is desperate. I don’t know what everyone is complaining about I make between $800- $1000 a week.

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1. Terri
  
  November 20, 2021
  
  Where do you live? I coming there to work
  
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2. Ryce
  
  February 20, 2022
  
  I need to live wherever you live. Dang. Orders here are $7-9 and usually in batches of 2.
  
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Alex

May 31, 2021

It dropped from $10 to $7.32 for a single grocery in the last 6 months. There’s a daily 30 minute wait so doing grocery batches every hour isn’t possible with 40-60 minutes drive time. GM’s are about $4. now. And they’re usually 15 minutes apart. The prices don’t surge anymore. $100 for a 10 hour shift not counting tips is average. Most I blame on poor Walmart management and horrible batching issues.

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Marie

June 5, 2021

Here in Mississippi they have gone from dropping 48 orders in the morning at 6 to dropping 1 to 2 orders in the morning so then you are scapping and battling each other for orders. So if you dont get an order at 6. You have to wait til the next hour to pick up an order. Go back to the old way dropping all orders at one time and not sporadically.

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Paul

June 9, 2021

Ive been working for point pickup for about a year. Im averaging $600 a week. $800+ on a good week. You do have to be fast to get orders claimed on the app but once you start doing it regularly, I doubt youll wanna go back to a normal job. Just remember to keep track of your miles and any other expenses you can write off when tax time rolls around and youll be alright. 🙂

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Alex

June 15, 2021

100 percent agree, I went from getting a lot of oders to never even seeing them appear in the app. I get the notification but they go so fast I dont even get to see them. There must be some system Point Pickup uses to distribute the orders to the drivers. Maybe a rating system, or by last name. IDK but something changed drastically and now I never get orders.

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1. Tomy
  
  February 21, 2022
  
  Take off gass innsurance and moore .
  
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Alex

June 15, 2021

Gas prices going up and payouts going down. Roadie has started doing walmart deliveries for a couple stores in the Richmond area, and they pay even less that PP. Was making pretty good part time money and did a good job for PP now I can barely get an order. And I hear nothing but complaints from the walmart workers about the influx of new drivers that are not performing as good as the older drivers.

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Christe

June 30, 2021

I stopped delivering for point pickup when I constantly was told by the Walmart staff that they did not have enough workers to pull the orders in the store and my deliveries would not be available when I arrived. I would accept batch orders and half the batch would be ready and half not ready. Which would lead to me not being able to drive out and keep working because I would have to spend 15 minutes TEXTING a rep to release the rest of the order. Multiple times the orders would cancel out when I pulled up on time in the parking lot. Don’t get me started on how unreliable the app can be. I live in Alabama and hope other regions have better results.

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1. Katie McFarland
  
  October 18, 2021
  
  Yeah and they won’t compensate you for your time and being there! I’ve had this happen multiple times with Wal-mart. I would be checked in, in a spot and the order would disappear. I would contact service and argue with them and they still wouldn’t give me compensation for being on time, checked into a spot at the store and waiting 30 minutes just for the order to cancel. I’ve cut my losses with Walmart and will only do merchandise orders.
  
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C. C.

August 15, 2021

I’m glad I’m in Texas. I only accept general merchandise express and have always been tipped through the app. I know they’re tips because it very clearly says TIPS in bold letters. They just don’t come through until a day or two later. I make more money now, in less time, with less physical exertion. I’ll never go back to groceries.
Also, though they don’t come through very often, I’ve accepted, picked up and delivered orders well after 8 pm. The latest dropoff I’ve ever done was close to 11pm.
And batch orders are always available, some with as little as 2 orders. I won’t do those either, for several reasons. I’ve been sent back and forth between 2 towns, they have to be dropped off in order which means even if one of them is right next to the first dropoff you have to go drop off the next order first then come all the way back, and worst of all, the regular $8-$10 each GM orders (I won’t accept an order under $8) end up only $5-$6 each when they’re batched. If I’m going to deliver 4 orders I’d rather make a minimum $32 than $20.

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Katie McFarland

October 18, 2021

What time do they start releasing the orders now? It was 6am. Now they only post their ones for 7:45am. Today I got up at 5 and kept refreshing with no luck.

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Karleen Delikowski

November 5, 2021

Point pickup has no back bone when it comes to supporting their drivers! If Walmart doesn’t like that you come everyday and call when you suppose to after 5 mins of waiting or if you say anything about how long you have waited then they make up lies about you. Point pickup never investigates. They take some Walmart employees word over your own! I wish I would of had my camera on so I could of recorded all the rude employees at Walmart! They just as bad as the customers they have!!

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K D

November 5, 2021

Another thing is they only let you take one batch order at a time even if the two batch orders are in the same area. They would rather you drive to the two drops drive all the way back to the store and drive right back to the same area! If you try to do it Walmart complains. Then if you do a general merchandise order they have you go from one side of town to the other and then back again’ they say drive careful and be safe but they don’t care! If they did they wouldn’t have you drive in such a stupid route!

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Rich Barnhart

November 10, 2021

I’ve been reading all the reviews and see a pattern. I myself was happy with what I was making before September 2021. But starting in September the reviews started going downhill just like the pay. Before then, I was getting $8.50 base plus tip. For example 8.50 plus $10 tip paid 18.50. Now that same delivery pays $14.50. Base pay was cut and the tip is being used as part of your pay. Totally dishonest and probably illegal. Now if there’s no tip they bump up the 4.50 to reach around 8.50. This is such a needed service for people that can’t get out to shop and fulfillment to me but greed from up above is putting shade over the whole thing.

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1. Tomy
  
  February 21, 2022
  
  The fish drivers
  
  Reply
Tomy

February 21, 2022

I worked during the pandemic and charged weeks of $1,900 $1,700.
working 7 days a week.
And now I come back and I find these payments.
They went down and a lot per trip, we lost about 8 or 9 dollars. Hopefully another APP will appear and compete with it.
Today, if you pay for the wear and tear on the car, wheels and gas, the person who earns $600 a week will have $300 left.
do not forget that later comes the 1099

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Sara R

May 23, 2022

I am in the Buffalo, NY region. I started delivering with PP about 7 months ago. I kept with it for about 4 months while also delivering for other driving apps. I would also specifically stick with one app at a time on different weeks to see where the most money was coming in at. I still have the app and receive notifications for deliveries, however, I haven’t delivered for PP I’m going on over 3 months now. The pay out has not been worth the time it takes to even post an offer. I could accept 2 orders in an hour. A 3rd if PP contacted me for an “emergency” delivery. I never had any issues with customer service, including when I would accept offers that could not be picked up, due to a store issue (the store was closed). When that would happen, I would receive the base pay of the offer. That also included one order that I accepted for a 7-8pm pickup. I walked into the store to pick up the order at 7:05pm. The store had an employee deliver the order because this order in their system stated a 6pm pickup. It was a $25 delivery for balloons. That error still paid me the base pay, but was only $6. It took me 15 minutes to get to the store. Needless to say, I was not happy about that, but moved on. Since then the orders that come in that have above a $10 payout are taken as soon as I’ve received a notification about it. Of the regular individual orders, only about 10% of them pay above $10. But only typically between $11 and $13.50. About 70% of the deliveries pay between $6 and $8 and the remaining 20% of deliveries pay $1.75. That is not a typo. One dollar and 75 cents. In this region, probably about 60-75% of people do tip for individual orders. I have never been tipped for a batch order. I have taken several of those and it makes no sense financially (especially at the cost of gas) to take those deliveries. PP added “Lasership” which is basically a 3rd party company. This is what most (if not all) batches are labeled through on the app. The pay rate depends on how many drops are in the batch. The smallest number of drops I’ve seen is 20. This pays approximately $21. The most common number of drops is 25. This pays approximately $28-$32. The app will show you the miles from pickup to last drop. They do seem to try to keep it under 20 miles one way. The problem there is that they list the delivery as 17 miles and through my stride app, which tracks my miles, that 17 mile delivery not only was actually 47 miles from pickup to last delivery, but also took 2 hours and 27 minutes to deliver. If you are someone who calculates those figures into hourly wages, That specific batch delivery only ended up paying $4.06 an hour. Now subtract your fuel consumption and wear and tear on the vehicle. Once you take that away… at these rates, you are actually paying Point Pickup to deliver orders. Go one step further and know that you will also pay again come tax time when you file your 1099.
If your in a region where you’re making $1000 to $2000 a week doing this, that’s awesome, but here in Buffalo, we don’t even have those opportunities.

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