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They do not offer anywhere near the value of your items. They advise you you break up your set of China and sell them only a few pieces which then devalues the price of your set of China.
Example is they offered me 23.00 for a 17 inch platter of Lenox 1943 China never used from my set of China and I see them list it for sale at 145.00. That’s is one hell of a profit margin for them.
Them they make you pay for the shipping. When they receive the item if they don’t like it the lower there offer and if you don’t except it then they make you pay to have it shipped back.
WHAT? You the seller pays for shipping??? EBay Wal-Mart and every other company has the buyer pay for shipping not the seller. What kind of shit is this.. Trust me people I can go on and on about there crooked policys.
Please do not deal with them..
God Bless…..
I’ve purchased from them in the past and was pleased BUT I wouldn’t recommend selling to them. Firstly, in the small print it reads that you, the seller pays the shipping. I wound up paying more for shipping the items (in accordance with their specifications) than they had originally offered to me to purchase them. Admittedly my own fault for not reading the fine print first.
After sending them an accurate description of my items and calling to verify that what they were offering was for the items I had and even offering to send photos (which they declined) I recieved an email informing me that the items weren’t up to their standards and 2 items were misidentified.
In the email, if i want them back, I have to pay again for the shipping. So, basically, I paid 20+ dollars for a 14 dollar offer which was rejected. I’m out the shipping plus the money they had offered me.
Next time, sell it on Ebay and save yourself time, energy and dissatisfaction. Because of this I will neither buy from nor sell to them ever again. I’ll just use eBay, Etsy, or Amazon. I actually made more money selling the items that they weren’t buying by selling them on Ebay.
Purchased several items from Replacements.com and found them to very knowledgeable, courteous, and prompt with delivery. Will continue to purchase from them.
I am so glad I read your review. I was think about selling a couple is sets of my Mother’s China. I definitely will never ever sell anything to them. I will also never buy anything from them!
Buyer Beware. They have my plate pattern posted on their website with a description but the photo is of the wrong pattern. I have contacted Replacements.Com via Email and by phone. I sent photos of what the plates look like on the front and back. I was told they would correct the error on their site days ago and the wrong photo is still there. Buyers don’t trust what you see in the photos. You may get something totally different. Etsy.com shows my plate pattern with the correct photo.
Has Anyone ever had a satisfactory or satisfied experience selling anything to this company?
I wish I had read the reviews. They bait and switched me. I sent them perfect pieces at $33 shipping costs and they were suppose to give me $191.00. They said they weren’t up to par and offered $36 once they received it. They ended up pulling one over on me. once you send it you have to pay to get it back. They know you won’t because of shipping. Never sell to them
They don’t charge you to have your stuff returned to you. I’ve done it many times. If they offered the you less than was on the offer to sell them it’s something that you did wrong whether it was damage that happened during shipping because you didn’t pack it right or things you didn’t say like scratches, chips, cracks, or crazing. Trust me, I spent my first year selling to them thinking the same thing that you’re thinking but once you know what to look for and how to pack things correctly youll only send things that are in good condition and you’ll pack them so that they won’t break during shipping and you’ll get exactly the amount of money that you should. It’s just like everything else. You have to put in your time and learn the ropes. don’t blame them.
No. My experience was terrible. I felt lied to, misled and cheated. Next time, I’ll donate my stuff to Goodwill or throw it in the dumpster.
Twenty years ago I purchased a couple pieces of my sterling silverware pattern that were stolen. The price was high but I did receive the pieces in a timely manner, correct pattern and in good condition. I don’t think I would sell thru them from what I read from the comments above.
When I first started years ago I had several bad experiences but this wasn’t their fault. I didn’t know how to pack plates or glasses to prevent them from being broken during the shipping process and I didn’t understand what to look for as far as crazing, chips, cracks, and scratches. Fast forward 4 years of trial and error and last month I spent $15 on a set of silverware at the thrift shop and sold it to them for $175. My best score was a Spode teapot that I bought for $6 and sold for $275. Correction, it was wmf stainless steel silverware that I bought for about $20 and sold for nearly $600. It’s cut and dry if you do your homework and make sure everything arrives in good condition so it’s guaranteed money unlike waiting around for something to sell on ebay. Just like everything else you have to put in your time and effort to make it work out. I just mailed a large box out yesterday with several different things and it cost me roughly $75 to ship, maybe $50 to buy from the thrift store, but I’m going to get back around $300. Again, if you’re buying and selling look at the condition of the plates when it comes to scratches or anything else. They don’t buy anything that has chips or cracks. If you know a place that sells sets of used silverware that’s probably your best bet because it’s easier less expensive to ship. I usually look everything up while I’m in the store and submit a sell request to see how much they’re paying for each thing. They usually get back to you within 15 minutes or a half hour. When they send the list back if there’s something that they’re paying good money for them double check the condition of it and buy it but don’t carelessly packed you’re trying to plates that have scratches all over them and then complain when Replacements ltd. Doesn’t want to buy them or only pays you 25% of their original offer.
They buy sterling silver flatware. However, they pay 38% less than the market value of the silver (92.5%) in the sterling. Yet jewelers, coin shops, pawn shops, and others will pay much, much more. Don’t let them take advantage of you!
I think people are being harsh here. Replacements is a business, not a charity. They maintain a large retail store and staff to operate it, which requires money. They may sit on your pieces for a year before the right buyer comes along. Of course they’re in the “buy low, sell high” game. They also offer an easy service — a one-stop sales option. Easy doesn’t often reap the highest prices. Know what you’re getting into.
It works for me as I live nearby and take my times directly to them. It also saves me the time and energy packing and shipping the items if I sell on EBay. Etsy etc. Could I make more money elsewhere, certainly. But it is just one of the many perks of living here in N.C: low taxes, mountains and the ocean and the nearby Replacment store.
They are no longer accepting items unless they are shipped to them or unless they are worth $500! Doesn’t matter where you live now. Not seller friendly.
I was buying from Australia. Communication was tricky and there were several emails going back and forth, each one was from a different staff member. I ended up making an international call and speaking to someone and that’s when we made progress with my order. I was shocked at how quickly it arrived- less than a week to Australia. All crockery was packed well and in good order. I would recommend this company to anyone wanting replacements.
Thank goodness I did my research with Replacements. I have a china pattern that I received as a wedding gift. Never used it, and my daughter is the only person to pass this down to and shows no interest in it. After researching pricing for my Mikasa plates, they only offered $2 per plate. I have 12 which would come to $24 dollars. After shipping, and packaging material costs, I’d be in the hole. What infurated me the most was the cake plate from Villeroy & Boch. They offered me $8 for it but are selling it on their website for $89. Just ridiculous. I understand that these places need to make a profit but I feel like they’re robbing us. If you watch their video on how to package the items for sale, the packing materials alone would be over $20 or more depending on how many boxes you need to ship them (and according to their video it works out to about 2-3 pieces / box). Why would I spend $25 in shipping for $6 worth of dinner plates? If I want to get rid of them that badly, I’ll try Ebay. I can stomach a percentage of profit from them over paying Replacements to take the items off my hands.
I will stand behind Replacements Ltd 100%. Very honest company. I used to sell china to them for a number of years. There was a learning curve. They don’t want chips, cracks or crazing. They look for knife marks cut into the glaze. They look for trim wear. You have to hold the dish at an angle under a light and you will see flaws you never thought were there. To check for chips, you must run your hand around the edge and feel for chips. They are much easier to find that way. What you think is perfect, often is not. They judge your items by condition on a sliding scale and desirability to buying public. Older patterns which are desirable, are judged less harshly. It’s all supply/demand and condition which changes over time. If you view their website, you will see pieces that are discounted due to condition so that plate you sold to them which they paid you half the quoted price, they will then not sell it at full price. They have a huge warehouse, hundreds of thousands of square feet and many employees so they have a big overhead. You have to take all of this into consideration. They are a wonderful company.
I received offers from RL that were so low that I responded back to them that I would donate the china (or use it for skeet) before I would take time & trouble to spend $20 to ship each box (or more) to make $10 back!
Of course they are NOT a charity – but they are pretty greedy. It doesn’t work for me. To say they are a “wonderful” company is pretty naive. They exist to make money – yes – but I won’t participate.
Absolutely to note, Replacements gives all sellers an “offer to purchase” upfront letting them know what they are buying in their patterns and what they are paying for them. They also let you know that you pay for shipping and offer videos and other info on packing and shipping items to them. They also tell you upfront that they only buy items that are in excellent condition and free of damage. They have a large department of professional inspectors and absolutely will not buy anything that they can not sell to their customers. Would you buy something stained, chipped, cracked, faded? They only buy what they need. Supply and demand is all related to their existing customer base. Not everyone wants grandmother’s patterns. Bottom line, if they don’t have requests for it, they offer low or don’t buy it at all. Also to consider is that they become overstocked in some patterns and pieces and that forces the buy price down and offers to be low. Replacements is a business with over 500 employees with a large facility and overhead. The dinnerware and antique market is not what it used to be in the 1980’s-90’s and sellers can’t seem to get past that. People expect Replacements to offer them half of what they feel the value of their items are. Not realistic in today’s market.
They may be the place to buy things, but they are definitely not the place to sell to. What they offer you and what they sell it for is an absolutely insane mark up. Plus with the shipping costs, etc., it makes little sense to deal with them (even if you live nearby, as they are not accepting walk-ins). I would imagine the best use of their service is the annual (?) clearance sale, where you can pick up pieces you need.
I think they may have some tough times ahead: as a rule, the younger generations are not interested in “things”, they only want “experiences”. They don’t have the same size homes their parents do, they don’t do a lot of formal entertaining, they may not have the income and they certainly do not have the emotional attachment to the family china, crystal, silver, etc. I would say, overall, this doesn’t bode well for the industry.