What: Replacements.com is a site that offers to buy your used china, crystal, tableware and collectibles for resale to other people needing to complete a set
Commissions/fees: Not applicable
Husl $core: $$
Where: National
Review:
Like many sites that offer to buy your second-hand goods for resale, Replacements.com gets good reviews from buyers and rotten reviews from sellers. They don’t charge a commission to resell your stuff, but they also don’t make any guarantees about how much they’ll pay. And a number of sellers maintain that once they sent in their china, crystal or flatware, Replacements.com found “flaws” that drastically reduced the site’s offer.
You’re probably better off selling on Craigs List, eBay or Etsy. At least then you’ll have some certainty about what you’ll get from the sale.
What their sellers say:
“I see that Replacements is currently selling the dinner plate in my china pattern for $26. However, they are only willing to offer me $6.00. The same goes for other pieces in my set. Cheap to me, reap for them. Not gonna do it. Woudn’t be prudent.”
“In my estimation, this company is not one that I would deal with. If they have what you want, and you’re willing to pay for it, then it works. If you want to sell, they offer a tenth of what they charge. Apparently, if it is in THEIR hands it’s priceless, if it’s in YOUR hands, it’s worthless. eBay is a much better bet!”
I just got burned by them, Wish I’d read reviews first. Color me STUPID. “
“I received an offer to purchase from Replacements for a specific pattern of china for approximately $150. I packed & shipped it as they recommend via USPS. They sent me a email stating they were paying me $17.50 + submitting a claim to the USPS for shipping damages in the amount of $28.10. How does this go from $150.00 to $17.50?? They said I incorrectly identified the pattern so that was why I received so much less. My question to Replacements is if the pattern was incorrectly identified, I believe it was their responsibility to notify me immediately upon receiving my shipment of the error.I will never do business with them again nor would I encourage anyone else to do so either.”
“Absolutely the worst place to sell your antique pieces.You have to research the Pattern, and guess what each piece is called. Then pay for the shipping across the country, only to find out they are “not buying” that pattern or piece. Or better yet , your perfect condition china is mysteriously chipped or broken. And that means $0 money for what YOU payed for to send, and are NOT getting any money to reimburse you for shipping or the items that are antique. So sure buy from them, but dont sellto them. UNLESS YOU ARE OK WITH SPENDING MONEY AND GETTING NOTHING IN RETURN, NOT EVEN YOUR ITEM BACK!”
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They do not offer anywhere near the value of your items. They advise you you break up your set of China and sell them only a few pieces which then devalues the price of your set of China.
Example is they offered me 23.00 for a 17 inch platter of Lenox 1943 China never used from my set of China and I see them list it for sale at 145.00. That’s is one hell of a profit margin for them.
Them they make you pay for the shipping. When they receive the item if they don’t like it the lower there offer and if you don’t except it then they make you pay to have it shipped back.
WHAT? You the seller pays for shipping??? EBay Wal-Mart and every other company has the buyer pay for shipping not the seller. What kind of shit is this.. Trust me people I can go on and on about there crooked policys.
Please do not deal with them..
God Bless…..
I’ve purchased from them in the past and was pleased BUT I wouldn’t recommend selling to them. Firstly, in the small print it reads that you, the seller pays the shipping. I wound up paying more for shipping the items (in accordance with their specifications) than they had originally offered to me to purchase them. Admittedly my own fault for not reading the fine print first.
After sending them an accurate description of my items and calling to verify that what they were offering was for the items I had and even offering to send photos (which they declined) I recieved an email informing me that the items weren’t up to their standards and 2 items were misidentified.
In the email, if i want them back, I have to pay again for the shipping. So, basically, I paid 20+ dollars for a 14 dollar offer which was rejected. I’m out the shipping plus the money they had offered me.
Next time, sell it on Ebay and save yourself time, energy and dissatisfaction. Because of this I will neither buy from nor sell to them ever again. I’ll just use eBay, Etsy, or Amazon. I actually made more money selling the items that they weren’t buying by selling them on Ebay.
Purchased several items from Replacements.com and found them to very knowledgeable, courteous, and prompt with delivery. Will continue to purchase from them.
I am so glad I read your review. I was think about selling a couple is sets of my Mother’s China. I definitely will never ever sell anything to them. I will also never buy anything from them!
Buyer Beware. They have my plate pattern posted on their website with a description but the photo is of the wrong pattern. I have contacted Replacements.Com via Email and by phone. I sent photos of what the plates look like on the front and back. I was told they would correct the error on their site days ago and the wrong photo is still there. Buyers don’t trust what you see in the photos. You may get something totally different. Etsy.com shows my plate pattern with the correct photo.
Has Anyone ever had a satisfactory or satisfied experience selling anything to this company?
I wish I had read the reviews. They bait and switched me. I sent them perfect pieces at $33 shipping costs and they were suppose to give me $191.00. They said they weren’t up to par and offered $36 once they received it. They ended up pulling one over on me. once you send it you have to pay to get it back. They know you won’t because of shipping. Never sell to them
No. My experience was terrible. I felt lied to, misled and cheated. Next time, I’ll donate my stuff to Goodwill or throw it in the dumpster.
They buy sterling silver flatware. However, they pay 38% less than the market value of the silver (92.5%) in the sterling. Yet jewelers, coin shops, pawn shops, and others will pay much, much more. Don’t let them take advantage of you!
I think people are being harsh here. Replacements is a business, not a charity. They maintain a large retail store and staff to operate it, which requires money. They may sit on your pieces for a year before the right buyer comes along. Of course they’re in the “buy low, sell high” game. They also offer an easy service — a one-stop sales option. Easy doesn’t often reap the highest prices. Know what you’re getting into.
It works for me as I live nearby and take my times directly to them. It also saves me the time and energy packing and shipping the items if I sell on EBay. Etsy etc. Could I make more money elsewhere, certainly. But it is just one of the many perks of living here in N.C: low taxes, mountains and the ocean and the nearby Replacment store.